Whether you work in a shop or on the market, you still want to earn something, and so you have to sell. With food and other necessities, this simple, people do it well once needed to buy anyway. For all other (luxury) items are different. Especially now that the people keep their money in their pocket, rather you have to convince your customers to make them buy. The following eight tips you will find that you sell more!
Be friendly and polite
This seems very simple, but the reality is different. How often is the staff do not talk to each other without (want) to see clients. With every customer who enters your greetings should be neat. The client knows that he/she is seen, and so that they can request attention if necessary. Allow the customer at all times to speak neatly, even if this difficult and maybe myself unfriendly. Greeting even if customers buy without leaving the store. Of course, you also do this with clients who have bought some.
Do not force yourself
The customer looks around the shop, or there is something he/she is interested in. It is not necessary to tell you more, which sees the client too. Begin nor telling yourself out everything about the product that the customer at that time is looking at. Set the client, no question, “what are you looking for? ‘,’ Can I help you?”, You want to see the other colors/sizes / types, “etc. Then the customer is compulsory to answer?. It is better to keep it open, “if you have questions/need help than you name it, though!”. Or, if you want to fit/try something can always hear! ‘. Such sentences customer knows that he/she can always come to you; but that this also certainly does not need as they do not have the need.
Look the customer is not on the fingers
Nothing is worse than in a store to be haunted by the staff that just looks if you steal anything. This gives most customers will thus prematurely leave the store discomfort and many customers because they feel improperly treated. Indeed, it is very simple: only a very small percentage of customers from theft. Most of your customers will just watch and possibly buy. Of course, you should keep an eye on but do it remotely and discreetly so that the customer gets no discomfort.
Of course, you want to sell as much as possible. But keep it fair! Do not tell anyone how wonderful that dress looks when in fact totally is not made for the shape of the body of the woman concerned. In such a case, you better be honest. Do that well tactically. People offend no sense. Ask if you can help to look for a different model that better suits her. And be honest even then: keep it in about the same range as the previously selected dress! When you come to put on a dress that is three times as expensive, the customer is likely to buy anything because it might be above the budget. There is a chance that on your credibility will be questioned if you were to do so.
Even questions like ‘is this real silver? ” you need to give honest answers. It is illegal to say that it is real silver; while this is not the case! You also do not want people to come back later upset because they have had an allergic reaction to a chain sold by you which you said that it’s real silver.
Know what you sell
Of course, you know what you are selling. But do you know where it is made of? That if the customer asks what fabric/wood / stone / etc. a product is made you can just give a good answer? If you do not know it is nevertheless useful to ask this to colleagues, supplier or your boss. Of course, you need to know it is not up to the smallest detail; but it works better and accessible if you do not have to answer: “I do not know.”
The above example of silver is again also applied here. These are things you need to know if you sell such jewelry!
Give advice when buying
If the customer has decided what to buy, you’ll want them to come back. If the customer is satisfied, he/she will also do its best. To ensure that a customer who has bought some longer satisfied with his / her purchase you during the checkout process or packing still give some maintenance tips. For example, at what temperature it is best to wash the clothes, with which product they can clean the best woodwork that absolutely must not get wet, etc. This grant you an extra service and make sure that the product lasts longer.; provided that the customer follows your advice, of course! You can take at least not blame yourself: you gave your opinion!
Make a dissatisfied customer a satisfied customer
It can always happen that a customer comes back with a product that is broken, does not function or otherwise is not good. Of course, you bale it, but do not notice! Do not go there let the customer first do the story and discussion. The customer is the way it is so experienced, and that will not change their mind by a discussion. Make excuses and find a suitable solution. This solution is of course entirely dependent on the type of product, or you have it, and if the customer wants to have it still. Do not be too hard on the purchase date of the receipt. If this stands’ exchange within 14 days “and the product is 20 days after piece, you can not make it stand on your stripes. If a product as quick breaks means anyway that something has gone wrong somewhere something. And a customer will still guarantee in such a case there is finally paid for the product! And since you want the customer is satisfied, and another comes back, it is wise to find a solution. Of course, there are exceptions: if you see that the product all dents/scratches/cracks shown you can assume that the customer is very rough has gone along. Explain then headed out to the client what you think of it and then hear what has to say to the customer accordingly. Maybe it was an accident? Of course, you do not have to give the full guarantee, but maybe you can get the customer otherwise meet so that the client still goes home with a satisfied feeling.
Regular customers are always satisfied customers: otherwise, they will not come back ever! Get to know the faces of your customers so that you know who regularly come back. Your patrons can interact differently. In these people you may just be asking questions: “How did your friend’s dress that you bought last time?” “Your mother was pleased with the gift for her? ‘,’ Is the beautiful statue home?”, Etc. . With such questions, you indicate that you recognize your customers and that they are not a number. Most people find that a pleasant thought: they often consider it as a compliment!